Transponder Returns

Forgot to return your transponder at the track, and you need to return it?  No worries.  You have three options.

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Mail it Back

No worries, you can return the rental transponder by USPS, UPS or Fed Ex.  Text tracking number to 859-393-2847.  Return to :

LiveView Timing
25 Ellen Kay Dr
Dry Ridge, Ky 41035 

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Return Next Race Weekend

If you are attending the very next race with us, just bring it with you.  Stop by the LiveView truck as soon as possible and return it so we have time to get it ready for the next racer.

Please contact us at 859-393-2847 to discuss if this option will work for your situation.

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Buy Your Own

Transponder ownership is always an option.  The transponder cost is $125 fully activated and ready to use.  

Please contact us at 859-393-2847 to return the rental and receive your own.

Transponder Rental Fee Refund Policy

So you pre rented a transponder and your unable to attend the event. No worries… We will be happy to refund your pre rental.

  • All requests for refund must be completed online. Complete the Refund Request form below.

  • Phone requests will not be accepted.

  • Requests will be processed the day following the event.

  • Refund requests will not be accepted more than 5 days after the event.

  • Credit Card Service Fess will not be refunded. (The credit card processor will not refund service fees, it’s not us.)

The Fine Print:

I, the “Renter” by clicking on the “Agree” button at a rental kiosk, or by checking the “Agree” box on the online rental page or by providing a cash rental slip, agree that I have read, am aware, accept full responsibility for and bound by the terms and conditions contained within this agreement during the rental period.

  1. Term of Agreement. The renter and LiveView Timing do herein bind themselves to the terms of this Agreement in regard to all transponders, brackets, chargers, etc rented by the Customer from LiveView Timing from the date of this rental until returned, terminated, modified, or replaced.

  2. Non-Exclusivity. This is a nonexclusive Agreement, nothing herein contained shall obligate Customer to rent from LiveView Timing nor LiveView Timing to rent to customer during the life of this Agreement. However, in the event of a rental transaction this Agreement shall govern until it has been modified, terminated or replaced.

  3. Price. Unless otherwise agreed to in writing by an authorized agent of LiveView Timing, the price posted at the time the Customer receives the rental transponder shall control.

  4. Warranty of Authority. Customer hereby warrants that any person which it directs or allows to receive transponder equipment from LiveView Timing and who shall accept said equipment is authorized by Customer to do so. Customer herein waives any obligation on the part of LiveView Timing to confirm said person’s authority to act on behalf of Customer.

  5. Maintenance of Equipment. The Customer agrees to keep and maintain all of the rental equipment in good condition and assumes full responsibility for all the equipment and supplies until the rental equipment is returned. The Customer agrees not to remove, cover, alter or deface any tags, serial numbers or nameplates on the equipment.

  6. Lost Equipment. In the event of a loss of the rented equipment, the Customer agrees to surrender the security deposit of $100. The Customer agrees that the value of the rented equipment is the replacement value as determined by the manufacturer’s list price at the time of said loss. If the equipment is found, the customer will be entitled to a refund of the returned equipment as outlined in section 8. However, the customer will not be barred from future rentals.

  7. Return of Equipment. Customer agrees to return the rental transponder(s), mounting brackets, chargers, etc to the LiveView Timing rental location within 30 minutes following the last race of the event. Multiple reminders to return your equipment will sent or announced prior to closing the LiveView Timing office for the event. If you fail to return the transponder within the LiveView Timing office hours, you will automatically trigger the failure to return section of this agreement as provided in section 8.

  8. Failure to Return Equipment. Failure to return all rental equipment as provided in section 7 of this agreement will constitute an immediate forfeiture of the deposit used to secure the rental.

    • Forfeiture of the deposit in no way transfers ownership of the transponder to the customer.

    • The customer agrees to return all rented equipment, transponder, mounting bracket, charger, cables, etc at their own expense via a carrier of their choosing (UPS, Fed Ex, USPS, etc.).

      • The customer agrees to provide a tracking number for the package and shall provide that number to LiveView Timing by email or text message along with the racers name.

      • Customer assumes full responsibility for the equipment until the equipment has been returned and accepted by LiveView Timing.

      • LiveView Timing agrees to provide a text message or email to the customer when the equipment has been received and accepted. At such time LiveView Timing agrees to provide a refund of the forfeited deposit using the following calculation:

        • Elasped Number of Days = Date received (via delivery tracking) - Last day of event in days.

        • The refund shall be issued based on the “Transponder Deposit Refund Schedule” below.

        • If the equipment is not returned within 30 days, the customer will be placed on a “Do Not Rent” list and will not be permitted to rent in the future until the equipment has been returned.

    • If the customer wishes to purchase the equipment, the rental equipment must be returned and new equipment can be sold as available.

  9. Deposit Handling. The customer agrees that all rentals require a security deposit to assure for the return of the rental equipment in a timely manner.

    • All CASH rentals shall require a cash deposit of $100.

      • The customer shall receive the entire deposit back (in cash) upon returning all rented equipment.

      • The customer shall forfeit the deposit if sections 6 or 8 of this agreement are activated.

      • A refund of the forfeited deposit may be provided as outlined in section 8 of this agreement if applicable.

      • Any partial refunds of the deposit will be made by check if not in person.

        • Cash Refunds made by check will be charged a $10 processing fee.

    • All CREDIT rentals shall not be charged the $100 deposit at the time of rental. Only the rental fee will be charged to the credit card at the time of rental.

      • No further action is necessary upon return of all rented equipment.

      • The customer shall forfeit the deposit if sections 6 or 8 of this agreement are activated.

        • If a forfeited deposit is required, the customer agrees to allow LiveView Timing to process a charge of $100 against the card used for the initial rental. This charge will be noted as “Forfeit Dep TPID ### Failed to Ret”

        • If a forfeited charge is declined by the bank for any reason the following will happen:

          1. LiveViewTiming will attempt to contact the customer at the provided phone number.

          2. Liveview Timing will attempt to text the customer at the provided phone number.

          3. If contact can not be established, LiveView Timing will continue to attempt to charge the deposit until such time as the customer makes contact with LiveView Timing and provides a new card or the equipment is returned to LiveView Timing.

          4. If no equipment is returned and 30 days has elapsed from the end of the event, LiveView Timing will turn the the matter over to the legal department.

            1. The customer will be served a certified letter demanding the equipment to be returned.

            2. The customer will be placed on a “Do Not Rent” list until such time the equipment has been returned and any fees have been paid.

      • A refund of the forfeited deposit may be provided as outlined in section 8 of this agreement if applicable.

        • Any partial refunds of the deposit will be made by issuance of a refund on the credit card used.

  10. Exclusion of Warranties. CUSTOMER HEREIN ACKNOWLEDGES THAT ALL EQUIPMENT TO BE RENTED FROM LIVEVIEW TIMING WILL BE AS A RESULT OF CUSTOMER’S SOLE SELECTION, DISCRETION AND OPINION AS TO EQUIPMENT WHICH IT REQUIRES. ALL EQUIPMENT IS ACCEPTED BY CUSTOMER “AS IS”. NO WARRANTIES OR REPRESENTATIONS ARE MADE BY LIVEVIEW TIMING OF ANY TYPE OR NATURE WHATSOEVER, EXPRESSED OR IMPLIED, REGARDING THE PERFORMANCE OF TRANSPONDERS, SERVICES, SUPPLIES, CHARGERS OR OTHER EQUIPMENT RENTED. LIVEVIEW TIMING HEREIN EXPRESSLY EXCLUDES ANY AND ALL WARRANTIES, GUARANTEES, EXPRESSED OR IMPLIED, STATUTORY, BY OPERATION OF LAW, OR OTHERWISE, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. UNDER NO CIRCUMSTANCE, SHALL LIVEVIEW TIMING BE RESPONSIBLE OR LIABLE TO CUSTOMER OR ANYONE ELSE FOR ANY DAMAGES, OR OTHER DIRECT OR INDIRECT INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE ANY EQUIPMENT RENTED OR THE ALLEGED BREACH OF ANY AGREEMENT DESCRIBED HEREIN, EVEN IN THE EVENT THAT LIVEVIEW TIMING OR LIVEVIEW TIMING’S AGENTS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

  11. Indemnification and Hold Harmless. The customer agrees to assume full responsibility and liability for the safekeeping and return of all rented equipment accepted by the Customer. Customer agrees to indemnify and hold harmless LiveView Timing and any other persons to which LiveView Timing itself may be responsible to indemnify and hold harmless, from any and all liability, claims, damages, costs and expenses arising from Customer’s use, misuse and/or possession of the rented equipment.

  12. Returned Equipment. Acceptance by LiveView Timing of the return of rented equipment does not waive any claims that the company may have against the Customer for patent, latent or hidden damage to the equipment. LiveView Timing shall have a reasonable period of time after return of said equipment to discover said damages.

  13. Inspection/Repossession of Equipment. The Customer agrees to admit any employee or agent of LiveView Timing to enter the premises upon which equipment is kept for the purposes of checking the condition of the company’s equipment and/or for repossessing the equipment in the event the Customer is in default of any term of this Agreement whatsoever.

  14. Exclusive Possession/Non-Assignability of Lease. The Customer shall not sub-rent or loan the equipment or assign this Agreement to any other persons and said equipment shall at all times remain under the immediate, exclusive control and direction of the Customer.

  15. Cost of Shipment. When required, Customer shall arrange for shipment of unreturned rental equipment to LiveView Timing. Any and all shipment costs incurred by the Customer shall be the full responsibility of the Customer.

  16. Ownership. The Customer specifically acknowledges LiveView Timing’s ownership of the rental equipment and agrees to keep the equipment free of all encumbrances.

  17. Governing Law. This Agreement and all the rights and liabilities of the parties hereto shall be governed by and construed in accordance with the laws of the State of Kentucky.

  18. Severability. In the event any parts of this Agreement are found to be void, the remaining provisions of this Agreement shall be binding with the same effect as if the void parts were not included.


Transponder Deposit Refund Schedule

  • 3 days $100 (Full Refund)

  • 4-7 days $75

  • 8-14 days $50

  • 15-21 days $25

  • 22+ days No Refund